At reviewbeauty, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that cancellation requests cannot be honored once the order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The timing of the refund posting to your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is the result of our error. For returns that qualify for free return shipping, we will deduct the cost of return shipping from your refund amount.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to process the refund transaction. If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately with your order details and we will investigate the matter promptly.
For payments made via alternative methods (e.g., PayPal, digital wallets), please check your account balance before contacting us about missing refunds. We will provide all necessary documentation to assist in tracing any missing refund transactions.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: reviewbeauty
Address: 2081 Hummingbird Way, Boston, MA
E-Mail: [email protected]
Phone: +1857-301-4057
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
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